Shipping & Returns
Once your payment has cleared your purchase will be processed and shipped within 2 business days. Standard shipping is through UPS ground or USPS priority depending on the weight and destination. Your package will then arrive typically in 3 - 7 business days. All orders will be charged a flat $5 for standard shipping.
We want you to be completely happy! If for any reason you are not happy with your purchase, we will gladly accept returns within 7 days of receipt. You will receive a full refund for the cost of the merchandise less all shipping costs. Here’s what to do:
- Contact us. Let’s figure out what went wrong. You may email us at [email protected] or call us at 920-284-4664.
- Item(s) must be returned in original, unused condition with original tags/packaging intact. Be sure to have your return package postmarked within 7 days of receipt. After this time and up to 30 days we would be happy to offer a store credit. Unfortunately, we cannot accept a return after 30 days. Here is where to return your item: Elements Unleashed, 210 W. Wisconsin Ave., Neenah, WI 54956.
- If there are any signs of wear, heavy perfumes, or smoke smell the item will be mailed back to you.
- When we receive your package we will process the return within 14 business days. You will receive a refund based on your original method of payment for the purchase price less all shipping costs.